Using This Website
By using this website, you agree to use it lawfully, respectfully, and only for its intended purpose. You must not attempt to interfere with the website, misuse its content, or carry out any activity that may affect its security or performance.
Products and Availability
Product descriptions, images, prices, colours, sizes, and availability are provided as accurately as possible. Some details may vary slightly depending on screen display, photography, stock updates, or product production differences.
We may update, remove, or change products at any time without prior notice.
Orders
When you place an order, you are responsible for providing accurate contact, delivery, and payment information. Orders may be reviewed before confirmation, especially where payment, stock, delivery, or customer information requires verification.
Pricing and Payment
Prices are shown in the available currency options on the website. Payment must be completed through the approved payment methods before an order is processed. If an error appears in pricing or payment information, we may correct it before completing the order.
Delivery
Delivery timelines may vary based on location, courier availability, public holidays, order volume, and other factors outside our control. Customers are responsible for providing a correct and reachable delivery address.
Returns and Exchanges
Return or exchange requests may be reviewed based on product condition, timing, order details, and the nature of the item. Items must usually be unused, undamaged, and returned with relevant packaging or proof of purchase where required.
Intellectual Property
All website content, including images, text, branding, layout, graphics, and product presentation, belongs to NOVTRA or its authorised partners. You may not copy, reuse, reproduce, or distribute our content without permission.
Account and Customer Responsibility
Customers are responsible for keeping their order information, payment details, and communication channels accurate and secure. Any misuse of the website or false information may lead to order cancellation or restricted access.
Limitation of Liability
We aim to keep the website reliable and accurate, but we cannot guarantee that it will always be error-free, uninterrupted, or available at all times. We are not responsible for losses caused by technical issues, third-party services, courier delays, or events outside our reasonable control.
Changes to These Terms
We may update these terms when needed to reflect changes in our services, website, policies, or legal requirements. Continued use of the website means you accept the latest version of these terms.
Contact
For questions about these terms, orders, delivery, or customer support, contact us at contact@novtrastudios.com.