Information We Collect
We may collect details you provide when you place an order, create an enquiry, subscribe to updates, or contact us. This may include your name, email address, phone number, delivery address, order details, and message content.
How We Use Your Information
We use your information to process orders, arrange delivery, respond to enquiries, provide customer support, improve our service, and share updates where you have chosen to receive them.
Orders and Payments
Payment information may be handled by secure third-party payment providers. NOVTRA does not need to store full payment card details on this website. Order information may be kept to confirm transactions, manage delivery, and support customer service.
Cookies and Website Use
This website may use cookies or similar tools to support basic site functions, remember preferences, improve browsing experience, and understand how visitors use the website.
Sharing Information
We do not sell your personal information. We may share only the information needed with trusted service providers such as payment processors, delivery partners, website support providers, or legal authorities where required.
Data Security
We take reasonable steps to protect customer information from unauthorised access, misuse, loss, or disclosure. However, no online service can guarantee complete security at all times.
Your Choices
You may contact us to request updates, correction, or removal of your personal information where possible. You may also unsubscribe from marketing messages whenever that option is provided.
Policy Updates
This policy may be updated from time to time to reflect changes in our website, services, or legal requirements. The latest version posted on this page will apply.
Contact
For privacy questions or requests, contact NOVTRA using the email below.